Paytia

Overview

Paytia delivers secure phone payment processing for contact centres and regulated businesses. Using DTMF masking technology, customers enter card details via their phone keypad while agents remain on the call but never hear or see the sensitive data. The platform is PCI DSS Level 1 certified and integrates with existing phone systems, chat platforms, payment gateways and CRMs without requiring hardware installation or system changes. Beyond phone payments, Paytia supports digital channels including SMS, WhatsApp, web chat, bank payments and recurring billing—all from the same secure platform. The company has operated since 2016 and maintains 99.99% uptime, serving banks, law firms, healthcare providers and other regulated organisations worldwide.

Q&A

Which payment channels does Paytia support?

Paytia supports phone calls (agent-assisted and IVR self-service), SMS and email payment links, WhatsApp and web chat, Messenger, bank payments (ACH, FedNow, Open Banking), recurring billing, Zoom calls, and mobile app payments. The same PCI DSS Level 1 certified platform runs behind every channel with card data never entering your systems.

How does Paytia keep card data out of my business?

On phone calls, Paytia intercepts keypad tones in real time so agents never hear or see the digits. On payment links, customers pay on Paytia's secure page, not yours. On chat and WhatsApp a secure form is dropped into the conversation. On bank payments, Paytia never sees a card at all. This approach typically reduces your PCI compliance scope from SAQ D (329 requirements) to SAQ A (22).

Do I need to change my phone system, website, or CRM?

No. Paytia plugs into your existing systems without requiring any changes. It works with any phone system (landline, VoIP, PBX, or cloud CCaaS), any chat platform, any payment gateway, and any CRM, with nothing installed on your side.

What's the difference between DTMF masking and channel separation?

Both keep card data out of your business and reduce PCI scope to SAQ A. With DTMF Suppression (masking), the agent stays on the line while keypad tones are suppressed in real-time audio so they don't hear the digits but can guide the customer through. Channel Separation splits the call into two channels and takes the agent's audio offline during card capture, with voice prompts guiding the customer.

Is Paytia PCI DSS certified?

Yes, Paytia holds PCI DSS Level 1 certification, the highest level, and is independently audited every year. Using Paytia typically moves your business from SAQ D to SAQ A, meaning fewer things to audit, patch, scan, and document. Paytia is also Cyber Essentials Plus certified.